Delivery & Refund Policy
Last Updated: September 29, 2026 • Document Code: ML-REFUND-v1.0
This Delivery & Refund Policy governs all subscription plans, credit pack purchases, and digital service deliveries provided by MarginLane (“Service” or “Platform”), owned and operated by İNVORA DİGİTAL TECHNOLOGİES YAZILIM EĞİTİM DANIŞMANLIK TİCARET LİMİTED ŞİRKETİ(“Invora,” “we,” “us,” or “our”).
By purchasing a subscription, activating a 14-day free trial, or procuring analysis credits on MarginLane, you agree to the terms outlined below.
1. Nature of Service & Instant Digital Delivery
MarginLane is an entirely web-based, cloud-hosted software-as-a-service (SaaS) decision support tool designed for Amazon Selling Partners. No physical products, CDs, hardware, or postal shipments are involved in the provision of our services.
Instant Digital Provisioning: Upon successful completion of your transaction or trial registration through our payment infrastructure (iyzico), access to your designated plan tier, features, and analysis credit balance is activated immediately in real time.
- Account Activation: Your workspace and account privileges become operational as soon as payment is confirmed by your bank via 3D Secure.
- Electronic Confirmation: An automated confirmation receipt containing transaction details and invoice reference is transmitted to your registered email address without delay.
- Credit Allocation: Any monthly subscription credit entitlements or top-up credit packs are credited directly to your active workspace ledger upon transaction approval.
2. 14-Day Free Trial Terms & Anti-Abuse Safeguards
Eligible plans may offer a 14-day free trial. During the trial period, full access to core wholesale catalog scanning, PMS matching, and MLS margin analysis features is granted with $0.00 charged on Day 1.
Cancellation During Trial: If you determine that MarginLane does not meet your operational requirements, you may cancel your trial at any time prior to the 14th day directly from your Billing Settings. No charges will be assessed against your payment method if cancelled within this window.
Single Trial Limitation: In accordance with our Anti-Trial Abuse Policy, the 14-day trial is strictly limited to strictly one (1) trial period per unique individual, business entity, or email address. Attempts to cycle accounts or register duplicate profiles to circumvent subscription fees are strictly prohibited.
3. Subscription Renewal & Cancellation
MarginLane subscriptions (Starter, Pro, Team) operate on a recurring billing cycle (monthly or annually) billed in advance.
Self-Service Cancellation:You may cancel your subscription at any time with a single click inside your Account > Billing portal. No cancellation fees apply.
Post-Cancellation Access: When a paid subscription is cancelled, your access to paid features and unused workspace analysis credits remains completely active until the end of your current pre-paid billing period. Once the period elapses, the subscription will not automatically renew, and no further billing events will take place.
4. Refund Policy & Statutory Right of Withdrawal
Under applicable e-commerce legislation and consumer protection frameworks (including Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts regarding digital content and services delivered instantaneously in electronic format):
A. Unused Subscriptions (14-Day Statutory Consideration)
If you have been charged for a subscription renewal or new plan and have not consumed any analysis credits or performed catalog processing during the new cycle, you may request a cancellation and full refund within 14 calendar days of the charge date by emailing our billing desk at [email protected].
B. Consumed Services & Analysis Credits
Because MarginLane incurs direct server compute, database overhead, and commercial API consumption (Amazon SP-API and Keepa data pipelines) upon scanning wholesale lists, credits that have already been decremented or services that have been actively utilized are non-refundable.
C. Standalone Credit Top-Up Packs
Credit packs purchased as one-time top-ups are non-refundable once any portion of the purchased credits has been consumed. Completely unconsumed credit packs may be refunded upon written request submitted within 14 calendar days of purchase.
D. Exceptional Circumstances & Technical Outages
In the unlikely event that MarginLane experiences verified, unresolvable technical outages exceeding 48 continuous hours caused solely by our infrastructure that prevents you from accessing the platform, our support team may issue a prorated credit or refund for the affected period upon validation.
5. Refund Processing Timelines & Settlement
All eligible refund requests are reviewed and processed by our finance department within two (2) business days of receipt.
Payment Reversal: Approved refunds are credited exclusively back to the original payment method (the debit or credit card used during checkout) through our PCI-DSS Level 1 certified payment processor, iyzico.
Depending on your card issuer and banking network, the refunded amount typically reflects in your statement within 5 to 10 business days. MarginLane cannot expedite inter-bank clearing times once the refund authorization is transmitted to iyzico.
6. Inquiries, Support & Chargeback Prevention
We are committed to delivering fair, transparent, and prompt customer support. If you believe a charge was made in error or you have a billing concern, we strongly encourage you to contact our team first before initiating a bank dispute or card chargeback. Most inquiries are resolved amicably within 24 business hours.